Questions and Answers

FAQ

Departure

On the day of departure, the room is available until 11:00 a.m. Later departures are possible by arrangement and subject to availability.
 

Arrival

Your room will be available from 14:00 on the day of arrival. We always endeavour to allow earlier arrivals, but this cannot be guaranteed. If you plan to arrive after 20:00, please let us know.
 

Allergy-friendly bed linen

All our rooms have allergy-friendly beds with hygienic covers and duvets/pillows made of synthetic fibres. Rooms with wooden floors are available on request (comfort category only).
 

Bicycles

Overnight guests can store their bicycles in our locked garage.
 

Breakfast is served

Monday - Saturday: 07:00 - 11:30 am,
Sunday: 08:00 - 10:00 am, brunch from 10:00 am

(Brunch must be booked separately for hotel guests and should be pre-booked)
 

Pets are allowed

Dogs are allowed on request and in certain rooms. The fee for dogs is 10 euros per night.
 

Internet access

We offer our guests free internet access via WLAN throughout the hotel.
 

Tourist tax

In Marktoberdorf a visitor's tax has been levied since 01.01.2022. The contribution per day of stay for persons over the age of 16 is €1.20 incl. VAT.

Exempt from the visitor's tax are

  1. Persons staying exclusively for the purpose of visiting family members
  2. Persons staying in the municipal area solely for the purpose of exercising their professional activity and
  3. Persons staying in the municipal area exclusively for educational purposes, in particular guests of the Bavarian Music Academy,
  4. and state institutions (e.g. boarding school).
  5. Pilgrims who are on the Way of St James.
  6. The accompanying person for people with a severely disabled person's pass with the B or H mark.

Car parks

We have a limited number of guest parking spaces at the hotel and in the immediate vicinity. These are free of charge, reservations are not possible. We also offer underground parking spaces in the nearby town hall, these cost €4.00 per night and can be reserved in advance. Simply ask us about the parking options at check-in and we will be happy to show you where you can park your vehicle. Alternatively, you can park your vehicle in the marked street parking spaces. Please remember to bring a parking disc during the day.
 

Smoking

We are a non-smoking hotel and café, so we ask that you only smoke outside the building. Two of our deluxe rooms also have a balcony where smoking is permitted, so please indicate if you would like a balcony room when booking.
 

Reception

Our reception is open at the following times:
Monday - Saturday: 7:00 - 20:00
Sunday and public holidays: 8:00 - 20:00

If you plan to arrive after 20:00, please let us know. If you would like to leave before 07:00 or 08:00, please let us know.
 

Wheelchair accessible

Our hotel is wheelchair accessible. In the public areas you will find a wheelchair lift at the hotel entrance, a wheelchair-accessible toilet and a lift. Almost all rooms are accessible without stairs. We also have a fully wheelchair-accessible deluxe room.
 

Sauna

Our in-house sauna is a cosy place to end the day. Please let us know about 30 minutes before you wish to use the sauna so that we can switch it on for you. Use of the sauna is free of charge. Bathrobes can be hired for a one-off fee of €5.00.
 

Cancellation conditions

The cancellation conditions depend on the rate booked - please check which cancellation conditions apply when booking. The following generally applies:

  • Flexible rates: cancellations and changes are possible free of charge until 18:00 on the day before your arrival. The fee for a late cancellation or no-show is 90% of the first night's stay.
  • Early booking rates: The entire payment amount is due at the time of booking.

A refund of the amount in case of cancellation or change is excluded.
 

Payment options

Cash, EC card, Mastercard, Visa, American Express, bank transfer (advance payment), invoice for corporate customers.