FAQ

Breakfast

Monday – Saturday, 07:00 – 11:30
Sunday, 08:00 – 10:00
Sunday 10:00 – 13:30: Brunch (Reservations for Brunch are recommended; Hotel guests need to book Brunch separately).

Bicycles

A locked storage room for bicycles is provided for Hotel guests. Please let us know upon arrival, or when making your booking, if bicycle storage is required.

Cancellation Policy

Our cancellation policy is dependent on rate type. Please make sure to double check the appropriate cancellation policy prior to making a booking. General cancellation policies are as follows:

• Flexible Rates: Cancellations and reservation changes are free of charge until 18:00 the day before arrival. For later cancellations or in case of a no-show, 90% of the first night will be charged. 
• Early Bird / Non-refundable rates: The entire amount is charged in full at the time of the booking. No refunds are available for these rates.   

Check-In

Check-in is available from 14:00 (2:00pm). We will endeavor to accommodate early arrivals; however, are unable to guarantee this. Please let us know in advance if you plan to arrive after 20:00.

Check-Out

On the day of departure, check-out is until 11:00 am. Late check-out may be available upon request.

Hypoallergenic Bedding

All our rooms are provided with hypoallergenic bedding with hygienic mattress covers and synthetic fiber comforters and pillows. Rooms with wooden floors are available upon request (only Comfort category).

Internet

Wi-Fi is available throughout the entire hotel and is free of charge.

Parking

We have a limited number of parking spots at the hotel and in the immediate surroundings. These parking spots are free of charge and cannot be reserved in advance. In addition, we have some covered parking spots available in a nearby parking structure. The covered parking spots cost €4,00 per night and can be reserved in advance. If you are travelling by car, just let us know upon check-in and we will show you where you can park. Alternatively, you may park in the marked street parking spots. In this case, please make sure to use a blue parking disc during daytime.

Payment 

We accept Cash, Debit card, Mastercard, Visa, American Express, bank transfer (in advance), Invoice (only for corporate guests)

Pets

Dogs are allowed in certain rooms upon request. A fee of €10,-  is charged per night for dogs. Please let us know in advance if you are planning to bring a dog.

Reception

Our Sauna is the perfect place to unwind and relax after a long day. Please let us know approximately 30 minutes before you would like to use the Sauna,
so we can turn it on for you. Sauna usage is free of charge. Bathrobes can be rented at the reception for a one-time fee of €5,00 per robe.

Smoking

We are a non-smoking hotel. We therefore kindly ask you to only smoke outdoors. Two of our Deluxe Rooms have a balcony, on which smoking is permitted. Please let us know if you wish to have one of these rooms.

Wheelchair

Our hotel and café are wheelchair-accessible. In the public areas you can find a wheelchair-lift by the hotel entrance, a wheelchair-accessible toilet and an elevator. Almost every guestroom is accessible without any stairs. On top of that, we have one fully wheelchair accessible Deluxe-guestroom. Please let us know if you require this specific room.